Creativity: How Right Turns Saved One Company $3 Million

No left turn

The other day a couple of my colleagues were talking about sustainability when someone mentioned how FedEx optimized their truck routes so that drivers only take right turns.  Why, you ask? Supposedly, right turns save on gas.

I was a bit skeptical and figured the story had to be an urban legend, so I did some digging.  The story is indeed true. Well, mostly true. The company that implemented the right turn program was UPS, not FedEx. And, UPS does take some left turns…but only about 10% of the time. Here’s how the right turn policy came about.

A few years ago, UPS was facing pressures to cut costs. UPS also had an environmental stewardship policy. In thinking about how to solve their budget challenge, UPS put two seemingly unconnected ideas together.

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